*UPGRADE IN PROGRESS* -- CareerCircle platform upgrades will occur between Monday June 27th 10PM Eastern Time through Tuesday June 28th 4AM Eastern Time.&nbsp; The system may be intermittently unavailable during this timeframe.&nbsp;&nbsp;

*UPGRADE IN PROGRESS* -- CareerCircle is upgrading its capabilities and as a result the system may be temporarily unavailable as we bring new capabilities and infrastructure online to better serve our members.&nbsp; If you receive an error during this timeframe please bear with us as we're working to improve our system and you may need to retry that operation at a later time.&nbsp; &nbsp;

Effectv helps businesses reach the right audience with the right message at the right time. We harness the scale and quality of Comcast data to target advertisers' audiences across linear TV, streaming, and video on demand and enabling clients to evaluate performance. A division of Comcast, we have a presence in 60+ markets and an estimated reach of 96 million U.S. adults that include both Comcast and non-Comcast households. Job Summary The Sales Development Team within Effectv is seeking a dynamic Measurement & Insights Sr. Analyst to provide media, market and client performance data to support the Account Strategist. This role serves as an interpreter of the data to help the Account Strategist and other Sales Development colleagues create a compelling narrative that is relevant to the client needs. The successful candidate will be able to look beyond 'what' the analysis shows and discover the 'why'. Job Description Core Responsibilities<ul><li> Collects and provides analysis of relevant reports and insights concerning current and potential markets as well as performance and industry/new media trends. </li><li> Researches market conditions to determine potential sales of a product and provides research on behalf of the customer. </li><li> Identifies and addresses complex issues (conflicting data, client objections, industry trends, etc.) and offers solutions to both internal and external stakeholders. </li><li> Prepares and submits statistical reports, graphic illustrations of findings, and action plan recommendations to Strategists. </li><li> Translates a client's target customers into appropriate audience segments within our systems and works with Strategists to execute components of the data-driven narratives for client presentations. </li><li> Provides advanced reporting elements and Attribution reporting (Google Analytics, INNOVID , etc.) including extracting data, analyzing and finding the story, and articulating it for the end user (AE & client). </li><li> Gathers data on competitors; analyzes and compares competitive factors utilizing sales research tools, resources & methodology (Strata, Kantar, Polk and Comscore). </li><li> Delivers Ad exposure reporting -extracts data, analyzes and finds the story (inconsistencies with pre- planning data, optimization opportunities, new ideas for future campaigns, etc.), visualizes and articulates for the end user (Account Executive & client). </li><li> Leverages core sales materials to customize support for strategic account planning and business development for key accounts with preparation of analyses and client materials. </li></ul> Requirements <ul><li> Bachelor's Degree or Equivalent. </li><li> Generally requires 2-5 years related experien ce. </li><li> Must have a high level proficiency with MS Office Applications (Excel & PowerPoint). </li><li> Previous experience working with audience measurement tools (Nielsen, ComScore, Strata View, etc.) and/or syndicated data (Scarborough, Experian, Polk, Kantar, etc.) is optimal but not required. </li><li> Fundamental understanding of media measurement, research and local cable advertising or strong interest in this domain would be preferred. </li><li> B ac kground creating compelling stories from data. </li><li> Ability to analyze and translate data-based findings into clear, relevant and actionable insights. </li></ul>Employees at all levels are expected to:<ul><li>Understand our Operating Principles; make them the guidelines for how you do your job.</li><li>Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.</li><li>Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.</li><li>Win as a team - make big things happen by working together and being open to new ideas.</li><li>Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.</li><li>Drive results and growth.</li><li>Respect and promote inclusion & diversity.</li><li>Do what's right for each other, our customers, investors and our communities.</li></ul>Disclaimer:<ul><li>This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.</li></ul>Comcast is an EOE/Veterans/Disabled/LGBT employer. Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law, including the Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 5-7 Years Salary: Primary Location Pay Range: $80,475.66 - $120,713.49 Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

public

Sr. Analyst, Measurement & Insights

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary Responsible for directing the overall marketing and sales effort in a multi-system environment as it relates to the deployment of new products, services and enhancements. Assists Marketing Vice President with business planning in the implementation of new product and service enhancements. Leads the Marketing team in preparing the department budget. Ensures that communication of current initiatives, promotions and campaigns are accurately, timely and effectively communicated to all appropriate personnel at all levels and departments. Serves as liaison between Region, Division, Corporate and system Marketing personnel to ensure that each group is informed of most recent product marketing developments and plans. Provides leadership and direction for diverse and complex functions. Contributes to the development of the organization's business strategy. Interprets business strategy and develops organizational objectives to align with this strategy. Typically manages multiple teams of professionals. Job Description Core Responsibilities<ul><li>Manages and directs Marketing team and ensures that production meets the budgeted level and meets program objectives including timely delivery of objectives.</li><li>Ensures the competence and continuity of qualified marketing staff through optimum selection, training and development, appraisal and motivation techniques. Oversees the recruiting, hiring and evaluating of Marketing staff to ensure that the appropriate level of support is available and maintained.</li><li>Serves as the department liaison and Subject Matter Expert to Engineering, field Marketing and Customer Service.</li><li>Participates in strategic plan development and building of alliances with industry partners, networks etc. as needed to achieve product growth objectives.</li><li>Oversees the development and implementation of core business, competitive and new product marketing plans and strategies to achieve all subscriber and revenue growth goals. Oversees the design, development and execution of analytical and statistical projects.</li><li>Works to engage stakeholders in both the development and launch of marketing plans. Develops new ideas and communicates potential uses for analytics across the business. Consults with Marketing/Sales to identify, define, size and prioritize strategic analytics opportunities.</li><li>Possesses the ability to understand financial metrics and apply them towards marketing plans for budget and margin assurance purposes. Communicates learning/recommendations and obtains buy-in from Sales, Marketing and senior leaders.</li><li>Influences Sales channel incentives through offer strategy.</li><li>Ensures the team is maintaining and improving ongoing marketing programs, analyses and reports.</li><li>Provides guidance to local/external Analysts to ensure strategic alignment, effective use and development of resources.</li><li>Consistent exercise of independent judgment and discretion in matters of significance.</li><li>Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.</li><li>Other duties and responsibilities as assigned.</li></ul>Employees at all levels are expected to:<ul><li>Understand our Operating Principles; make them the guidelines for how you do your job.</li><li>Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.</li><li>Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.</li><li>Win as a team - make big things happen by working together and being open to new ideas.</li><li>Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.</li><li>Drive results and growth.</li><li>Respect and promote inclusion & diversity.</li><li>Do what's right for each other, our customers, investors and our communities.</li></ul>Disclaimer:<ul><li>This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.</li></ul>Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 10 Years + Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Senior Marketing Director

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary Responsible for demonstrating a sufficient aptitude for acquiring the skills and knowledge involved in the competent performance of the tasks relating to broadband installation and troubleshooting activities. Functions in an entry-level, trainee position with an increasing degree of proficiency and decreasing degree of supervision with regard to those skills and tasks for which training and instruction are received during tenure in this position. Completes written and field assessments, meeting/exceeding employee standards and supervisor approval will be used to determine advancement to the next level. Continued employment is contingent upon achieving required training, certifications and safety requirements. Works on straight forward tasks using established procedures. Job Description ***Multiple Open Positions*** Compensation: $18.20/hr + Quarterly Bonuses & Paid Training, Comprehensive Benefits package effective Day 1, including Health, Dental, Vision; Highly Discounted Cable Services, 21 paid days off + 8 Company observed holidays and much more! Core Responsibilities<ul><li>Performs installations and changes of service, while adhering to: applicable codes, requirements, guidelines, company procedures and safe work practices in order to provide an outstanding customer experience.</li><li>Updates customer account to ensure an accurate record of products and services is captured to ensure that customer has a positive experience throughout the ongoing customer relationship.</li><li>Through the use of sound judgement and decision making, troubleshoots and problem solves customer inquiries and concerns to ensure products and services are working properly to drive a positive customer experience.</li><li>Communicates, engages and provides customer with education on products and services.</li><li>Persists and finishes projects despite obstacles with little supervision, take extra steps to prevent mistakes or create opportunities to further engage customer with our products and services and enhance the ever-evolving customer relationship.</li><li>Displays active listening skills, perceive emotional awareness in difficult situations and empathize with customers to enhance an overall positive experience.</li><li>Uses installation tools and hand tools and perform jobs from high places (on poles and roofs), including climbing poles with proper equipment (safety belt, strap, climbers), ladders and bucket trucks (18 to 26 feet).</li><li>Manipulates connectors, fasteners, wire and uses hand tools.</li><li>Lifts and carries loads of 70 lbs. or more, works in confined spaces such as crawl spaces or attics, works while standing 50 -70% of the time and performs work near power lines and electricity.</li><li>Works within manufacturer's rated weight capacity for all equipment, including but not limited to ladders and aerial lifts.</li><li>Through the use of Company vehicle maintains proper equipment in order to be prepared to perform required duties. Drives company vehicle in performance of duties in a safe and responsible manner with appropriate state licensing requirements while working and traveling in inclement weather.</li><li>Vision ability: close vision, peripheral vision and ability to adjust focus and able to manipulate objects such as pens, keyboard and mouse.</li><li>Normal work shift may include weekends; may include 10 hour days for 4 days a week and available to work overtime including weekends, evenings and holidays.</li><li>Works in areas with exposure to moderate noise level, dogs or other animals, construction areas, or the public in general.</li><li>Training will be provided in areas of safety, company specific training, installations and other areas as necessary.</li><li>Continued employment is contingent upon achieving required training, certifications and safety requirements.</li><li>Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.</li><li>Other duties and responsibilities as assigned.</li></ul>Employees at all levels are expected to:<ul><li>Understand our Operating Principles; make them the guidelines for how you do your job.</li><li>Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.</li><li>Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.</li><li>Win as a team - make big things happen by working together and being open to new ideas.</li><li>Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.</li><li>Drive results and growth.</li><li>Respect and promote inclusion & diversity.</li><li>Do what's right for each other, our customers, investors and our communities.</li></ul>Disclaimer:<ul><li>This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.</li></ul>Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Education High School Diploma / GED Certifications (if applicable) Relevant Work Experience 0-2 Years Salary: Base Pay: $18.20 The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Residential Installation & Service Technician

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary Responsible for managing and coordinating the daily job functions of Headend Technicians, Engineers and the daily operations of assigned facilities. Establishes performance goals and monitors progress through coaching, mentoring and career development. Configures and manages the lab on a daily basis. Assists in the planning and implementation of new product introductions. Interprets, maintains and installs network management systems. Leads assigned projects and ensures that they are finished on time and in adherence to the budget. Candidates with 3 - 5 years experience in leadership roles working in Headend, Outside Plant, and Optical Networks are preferred. Job Description Core Responsibilities<ul><li>Provides leadership to the department</li><li>Provides training and guidance to technical personnel.</li><li>Assists Field and Headend Technicians with technical problems.</li><li>Interfaces with other departments regarding daily error reporting and database management.</li><li>Coordinates with Operations staff regarding digital and analog addressability activity.</li><li>Submits regular reports to senior management; partners with senior management to prepare the department budget.</li><li>Manages all third-party integrations; works with product owners to assess integrations and perform the planning, design and ongoing management of the lab.</li><li>Researches potential headend equipment purchases; reviews purchase requests and suggests changes to better meet operational and budgetary objectives.</li><li>Consistent exercise of independent judgment and discretion in matters of significance.</li><li>Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.</li><li>Other duties and responsibilities as assigned.</li></ul>Employees at all levels are expected to:<ul><li>Understand our Operating Principles; make them the guidelines for how you do your job.</li><li>Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.</li><li>Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.</li><li>Win as a team - make big things happen by working together and being open to new ideas.</li><li>Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.</li><li>Drive results and growth.</li><li>Respect and promote inclusion & diversity.</li><li>Do what's right for each other, our customers, investors and our communities.</li></ul>Disclaimer:<ul><li>This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.</li></ul>Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 5-7 Years Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Manager Headend

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary $2,000 New Hire Sign-On Bonus(subject to terms and exclusions), Day 1 Benefits Responsible for demonstrating a sufficient aptitude for acquiring the skills and knowledge involved in the competent performance of the tasks relating to broadband installation and troubleshooting activities. Functions in an entry-level, trainee position with an increasing degree of proficiency and decreasing degree of supervision with regard to those skills and tasks for which training and instruction are received during tenure in this position. Completes written and field assessments, meeting/exceeding employee standards and supervisor approval will be used to determine advancement to the next level. Continued employment is contingent upon achieving required training, certifications and safety requirements. Works on straight forward tasks using established procedures. Job Description Core Responsibilities<ul><li>Performs installations and changes of service, while adhering to: applicable codes, requirements, guidelines, company procedures and safe work practices in order to provide an outstanding customer experience.</li><li>Updates customer account to ensure an accurate record of products and services is captured to ensure that customer has a positive experience throughout the ongoing customer relationship.</li><li>Through the use of sound judgement and decision making, troubleshoots and problem solves customer inquiries and concerns to ensure products and services are working properly to drive a positive customer experience.</li><li>Communicates, engages and provides customer with education on products and services.</li><li>Persists and finishes projects despite obstacles with little supervision, take extra steps to prevent mistakes or create opportunities to further engage customer with our products and services and enhance the ever-evolving customer relationship.</li><li>Displays active listening skills, perceive emotional awareness in difficult situations and empathize with customers to enhance an overall positive experience.</li><li>Uses installation tools and hand tools and perform jobs from high places (on poles and roofs), including climbing poles with proper equipment (safety belt, strap, climbers), ladders and bucket trucks (18 to 26 feet).</li><li>Manipulates connectors, fasteners, wire and uses hand tools.</li><li>Lifts and carries loads of 70 lbs. or more, works in confined spaces such as crawl spaces or attics, works while standing 50 -70% of the time and performs work near power lines and electricity.</li><li>Works within manufacturer's rated weight capacity for all equipment, including but not limited to ladders and aerial lifts.</li><li>Through the use of Company vehicle maintains proper equipment in order to be prepared to perform required duties. Drives company vehicle in performance of duties in a safe and responsible manner with appropriate state licensing requirements while working and traveling in inclement weather.</li><li>Vision ability: close vision, peripheral vision and ability to adjust focus and able to manipulate objects such as pens, keyboard and mouse.</li><li>Normal work shift may include weekends; may include 10 hour days for 4 days a week and available to work overtime including weekends, evenings and holidays.</li><li>Works in areas with exposure to moderate noise level, dogs or other animals, construction areas, or the public in general.</li><li>Training will be provided in areas of safety, company specific training, installations and other areas as necessary.</li><li>Continued employment is contingent upon achieving required training, certifications and safety requirements.</li><li>Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.</li><li>Other duties and responsibilities as assigned.</li></ul>Employees at all levels are expected to:<ul><li>Understand our Operating Principles; make them the guidelines for how you do your job.</li><li>Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.</li><li>Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.</li><li>Win as a team - make big things happen by working together and being open to new ideas.</li><li>Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.</li><li>Drive results and growth.</li><li>Respect and promote inclusion & diversity.</li><li>Do what's right for each other, our customers, investors and our communities.</li></ul>Disclaimer:<ul><li>This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.</li></ul>Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Education High School Diploma / GED Certifications (if applicable) Relevant Work Experience 0-2 Years Salary: Base Pay: $18.75 The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Technician 1, Installation & Service - Residential Services

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary Responsible for effectively directing and managing the sales of integrated communication structure to enterprise customers such as multi-site regional businesses or national accounts in an effort to maximize sales revenues and meet corporate objectives on a consistent basis. Provides leadership and direction for diverse and complex functions. Contributes to the development of the organization's business strategy. Interprets business strategy and develops organizational objectives to align with this strategy. Typically manages multiple teams of professionals. Job Description Core Responsibilities<ul><li>Establishes a consultative business-to-business sales culture through strong leadership and coaching.</li><li>Maintains excellent knowledge of Company's products/services, pricing practices and selling skills to effectively direct regional sales deployment of new products and services that target the enterprise segment.</li><li>Monitors reports and manages monthly, quarterly and annual sales results, other activity and performance measures. Presents results if needed.</li><li>Ensures the implementation of improvements in business processes yielding, increased sales performance and/or operational efficiency. through excellent time management, decision-making and human relations skills.</li><li>Monitors Business Services Enterprise sales channels within budgeted sales and expense targets.</li><li>Establishes and cultivates effective business relationships, both cross-functionally and with Division and Corporate Business Services teams and with internal organizations to ensure maximum effectiveness of the sales organization.</li><li>Develops seminars, sale incentive plans and other strategies to achieve business unit objectives. Exhibits excellent written and oral communications, interpersonal skills and planning, presentation and organizational skills.</li><li>Evaluates effectiveness of subordinates and implements necessary changes. Addresses personnel issues/performance issues in accordance with Company policy.</li><li>Consistent exercise of independent judgment and discretion in matters of significance.</li><li>Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.</li><li>Other duties and responsibilities as assigned.</li></ul>Employees at all levels are expected to:<ul><li>Understand our Operating Principles; make them the guidelines for how you do your job.</li><li>Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.</li><li>Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.</li><li>Win as a team - make big things happen by working together and being open to new ideas.</li><li>Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.</li><li>Drive results and growth.</li><li>Respect and promote inclusion & diversity.</li><li>Do what's right for each other, our customers, investors and our communities.</li></ul>Disclaimer:<ul><li>This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.</li></ul>Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 10 Years + Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Director, Enterprise Sales

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary Responsible for gathering and analyzing information about a market, product, or service to be offered in a market and the past, present and potential customers for the product or service. Researches market conditions specific to area of focus to determine potential sales of product and provides research on behalf of customer. Works with moderate guidance in own area of knowledge. Job Description Core Responsibilities<ul><li>Researches market conditions specific to area of focus to determine potential sales of product and provides research on behalf of customer.</li><li>Gathers data on competitors; analyzes and compares such competitive factors.</li><li>Prepares and submits statistical reports, graphic illustrations of findings and action plan recommendations to marketing research management.</li><li>Collects, examines and analyzes statistical data using computer modeling techniques to forecast future marketing trends.</li><li>Maintains updates on marketing research and new developments through contacts with educational institutions, professional organizations, publications and vendors.</li><li>Understands and practices various statistical concepts, research data, standards and practices.</li><li>Works directly with cross-functional teams and department leadership to create research presentations and summaries.</li><li>Assists Representatives in developing research skills.</li><li>Consistent exercise of independent judgment and discretion in matters of significance.</li><li>Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.</li><li>Other duties and responsibilities as assigned.</li></ul>Employees at all levels are expected to:<ul><li>Understand our Operating Principles; make them the guidelines for how you do your job.</li><li>Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.</li><li>Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.</li><li>Win as a team - make big things happen by working together and being open to new ideas.</li><li>Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.</li><li>Drive results and growth.</li><li>Respect and promote inclusion & diversity.</li><li>Do what's right for each other, our customers, investors and our communities.</li></ul>Disclaimer:<ul><li>This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.</li></ul>Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 2-5 Years Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Analyst, Measurement & Insights

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You'll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.) Job Summary "Responsible for contributing towards the build and maintenance of the organization's cyber security systems and infrastructure. Exercises solid knowledge of engineering skills and methodology with a working knowledge of applicable cyber security compliance standards. Conducts security assessments and audits to identify cybersecurity risks within the company's networks, applications and operating systems. Helps secure and protect the Network Infrastructure: Routers, Switches, Optical Devices, L2 Datacenter and cabling, Strand Mounted devices, Secure Routing protocols, DOCSIS plant (CMTS/vCMTS/PON), SDN, best practice device configuration, network automation, monitoring and troubleshooting. Tests company's internal systems to validate security and detect any computer and information security weaknesses. Performs a technical analysis of vulnerabilities and determines the impacts to the organization Reports, tracks and records findings in a comprehensive vulnerability assessment report. Identifies and recommends appropriate action to mitigate vulnerabilities and reduce potential impacts on cybersecurity resources. Applies long-term objectives and plans related to the company's technical vision to daily activity. Applies innovative solutions for cyber engineering developmental problems that are competitive with industry and company standards. Works under general supervision and may require training and detailed instructions for assigned tasks. Employees at all levels are expect to: - Understand our Operating Principles; make them the guidelines for how you do your job - Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services - Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences - Win as a team - make big things happen by working together and being open to new ideas - Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers - Drive results and growth - Respect and promote inclusion and diversity - Do what's right for each other, our customers, investors and our communities" Job Description Core Responsibilities Supports cyber security designers and architects with aspects of the system and infrastructure design, such as firewalls, intrusion detection and anti-virus systems, operating systems, routers, networks, and servers. Builds, installs and configures the organization's cyber security measures in accordance with their design. May conduct detailed technical reviews and vulnerability tests of new and existing systems and architectures. Responsible for the ongoing operation, maintenance and testing of the organization's cyber security measures. Assists with the development of security policy, procedures, documentation and standards and provides oversight on their implementation. Applies background and understanding of Network protocols at all layers, Secure Routing, DNS/DNSSEC, Network Device Security for a broad spectrum of vendors and devices, experience with SDN and automation, understanding and expert ability to troubleshoot network issues and network stacks of different platforms, e.g. TCP tuning, queue management for various OSs, Experience with operations at scale, H/A architecture and strategies. Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary. Other duties and responsibilities as assigned. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Respect and promote inclusion & diversity. Do what's right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 0-2 Years Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Engineer 1, Cyber Security Engineering

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You'll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.) Job Summary Job Description DUTIES: Contribute to team responsible for creating, maintaining, and enforcing security policies affecting the network; secure all information and information systems assets of the Company by monitoring and maintaining our network infrastructure using KeySecure and XSOAR; provide technical support for Data Loss Prevention (DLP); use Xfinity SPN to provide technical support to residential network users; provide technical support to Enterprise and Retail Business using BluVector and TSF (Tenant Secure Framework); configure SSL-VPN and HP-Aruba features to provide secure access to network users; design, install, and operate VPN, SoHo, WAF, IDS, DDoS, Partner Access Solutions, Network Security Stack powering Zero-Trust, Firewalls and micro-segmentation; protecting CCS operations infrastructure, including SIEM, DataLake, WAF, IDS, and SOC dashboards; and act as a resource for colleagues with less experience. REQUIREMENTS: Bachelor's degree (or foreign equivalent) in Computer Science, Engineering, or related technical field, and two (2) years of experience working within Tenant Secure Framework (TSF); providing technical support for Data Loss Prevention (DLP); configuring SSL-VPN and HP-Aruba features to provide secure access to network users; one (1) year of experience must include maintaining and monitoring network infrastructures using KeySecure and XSOAR; and providing technical support to residential network users. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Engineer 3, Network Engineering - Security-5727

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we're making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world. Job Summary Job Description DUTIES: Provide technical leadership to a team responsible for creating and maintaining large scale Big Data systems and Data Environments, used to ingest and process large data sets and provide actionable recommendations using data warehousing and business intelligence; design, develop, test, and maintain software that extracts, transforms, and loads large volumes of data; develop software systems in an Agile development environment and on AWS cloud-based platform using SQL, Golang, Python, Presto, Spark, Datadog, Terraform, Jenkins, Scala, Apache Hadoop, Spark, Snowflake, Databricks, and AWS Elastic MapReduce; deploy software on AWS using Terraform; develop Microservices API systems to support overall product development; store relational data in MySQL to support API and data processing applications; concurrently execute data processing software using multithreading; write code and scripts to extract MRM ad logs from FreeWheel Big Data platforms, and load MRM ad logs and campaign data; perform audience targeting; ingest audience, identity, and segment data; create dashboards and monitors on Datadog to ensure 24x7 availability of critical software deployments; build new software products and web frontend frameworks; analyze product specifications, write technical specs, create monitoring dashboards, develop test suites, design workflows, and setup database schemas and tables; interface with global engineering, operations, services, and business operations teams to execute proof of concepts and incorporate new requirements; improve system performance and ensure availability and scalability of services; provide production support for data processing systems running on AWS cloud and Snowflake; troubleshoot data processing problems running on distributed systems, and functional and performance issues on software modules; debug functional and performance issues on software modules running on Snowflake, Databricks, and Spark; and guide and mentor junior-level engineers. REQUIREMENTS: Bachelor's degree, or foreign equivalent, in Computer Science, Engineering, or related technical field, and seven (7) years of experience developing software in an Agile development environment using SQL, Golang, and Python; of which three (3) years of experience include developing software on AWS cloud-based platform; using Presto, Spark, Datadog, Terraform, and Jenkins; and of which one (1) year of experience includes performing audience targeting; using Snowflake and Databricks; storing relational data in MySQL to support API and data processing applications; and debugging functional and performance issues on software modules running on Snowflake, Databricks, and Spark. SALARY: $168,854.00 to $230,000.00 per year BENEFITS: https://jobs.comcast.com/life-at-comcast/benefits Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Salary: Base Pay: $168,854.00 The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Lead Software Engineer (Data)-8570

Effectv helps businesses reach the right audience with the right message at the right time. We harness the scale and quality of Comcast data to target advertisers' audiences across linear TV, streaming, and video on demand and enabling clients to evaluate performance. A division of Comcast, we have a presence in 60+ markets and an estimated reach of 96 million U.S. adults that include both Comcast and non-Comcast households. Job Summary Responsible for developing, servicing and maintaining a base of local clients and/or agencies who purchase advertising to achieve established annual sales goals within assigned sales team. Job Description Core Responsibilities<ul><li>Analyzes, develops and presents market research and advertising proposals to support client activities and products.</li><li>Assists in developing marketing activities to generate local ad sales revenue.</li><li>Interacts with various internal departments to carry out client requirements such as scheduling advertising; monitor account activities and monitor and manage collections.</li><li>Maintains up-to-date customer and prospect records and participate in development of sales forecasts.</li><li>Completes required documentation and reporting for the proper processing of contracts, advertising schedules, sales calls and expense reports.</li><li>Seeks new customers by continuously prospecting following Company's planned sales strategies and tactics.</li><li>Analyzes confidential information, prepares reports, manuals, agendas and general correspondence.</li><li>Consistent exercise of independent judgment and discretion in matters of significance.</li><li>Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.</li><li>Other duties and responsibilities as assigned.</li></ul>Employees at all levels are expected to:<ul><li>Understand our Operating Principles; make them the guidelines for how you do your job.</li><li>Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.</li><li>Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.</li><li>Win as a team - make big things happen by working together and being open to new ideas.</li><li>Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.</li><li>Drive results and growth.</li><li>Respect and promote inclusion & diversity.</li><li>Do what's right for each other, our customers, investors and our communities.</li></ul>Disclaimer:<ul><li>This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.</li></ul>Comcast is an EOE/Veterans/Disabled/LGBT employer. Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 2-5 Years Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Advertising Account Executive

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary Responsible for effectively directing and monitoring the sales of integrated communication structure to small-to-medium business customers in an effort to maximize sales revenues and meet corporate objectives on a consistent basis. Directs and develops Managers/Supervisors in the field operation area. Provides leadership and direction for multiple functional areas. Manages professionals at manager, supervisor and professional levels. Ensures appropriate resources to achieve financial and business objectives. Influences, shapes and integrates strategy for functional area(s). Job Description Core Responsibilities<ul><li>Develops a consultative business-to-business sales culture through strong leadership and coaching. Leads by example by modeling the Comcast Credo, Touchstones and Promise.</li><li>Coaches, reviews, rewards, motivates, disciplines and terminates managers in the field sales, Sales Engineering and Sales Support areas. Evaluates effectiveness of managers and implements necessary changes. Addresses personnel issues/performance issues in accordance with Company policy.</li><li>Possesses an excellent knowledge of Company's products/services, pricing practices and selling skills to effectively oversee small-to-medium business sales deployment of new products and services that target the enterprise segment.</li><li>Monitors and prepares reports and forecasts monthly, quarterly and annual sales results and other activity and performance measures through experience with processing and analyzing of data.</li><li>Develops, plans and coordinates seminars, sale incentive plans and other strategies to achieve business unit objectives. Exhibits excellent written and oral communications, interpersonal skills and planning, presentation and organizational skills.</li><li>Identifies and implements improvements in business processes yielding, increased sales performance and/or operational efficiency. through excellent time management, decision-making and human relations skills.</li><li>Establishes and cultivates effective business relationships, both cross-functionally and with Division and Corporate Business Services teams and with internal organizations to ensure maximum effectiveness of the sales organization.</li><li>Manages and monitors small-to-medium business sales channels within budgeted sales and expense targets.</li><li>Consistent exercise of independent judgment and discretion in matters of significance.</li><li>Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.</li><li>Other duties and responsibilities as assigned.</li></ul>Employees at all levels are expected to:<ul><li>Understand our Operating Principles; make them the guidelines for how you do your job.</li><li>Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.</li><li>Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.</li><li>Win as a team - make big things happen by working together and being open to new ideas.</li><li>Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.</li><li>Drive results and growth.</li><li>Respect and promote inclusion & diversity.</li><li>Do what's right for each other, our customers, investors and our communities.</li></ul>Disclaimer:<ul><li>This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.</li></ul>Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 10 Years + Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Comcast Business Sales Director, Small & Medium Business

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary Job Description DUTIES: Manage and direct the Marketing team and ensure that production meets the budgeted level and meets program objectives, including timely delivery of objectives; use Global Brand strategies for brand positioning and telecommunications development; utilize nomenclature branding for product naming hierarchy and strategic differentiation; establish messaging frameworks with clear feature and benefit structure; conduct consumer research methodologies and development; lead marketing teams, including managing and mentoring employees, and coordinating marketing projects; ensure the competence and continuity of qualified marketing staff through optimum selection, training and development, appraisal and motivation techniques; serve as the department liaison and Subject Matter Expert to Engineering, Field Marketing, Customer Service, Product Management and Sales; participate in strategic plan development and building of alliances with industry partners, networks, etc. as needed to achieve product growth objectives; influence sales channel incentives through offer strategy; consult with Marketing/Sales to identify, define, size and prioritize strategic analytics opportunities; work closely with customer care, Sales, Finance and Legal teams to assist with development and implementation of core business, competitive and new product marketing plans and strategies to achieve all subscriber and revenue growth goals; provide guidance to local/external analysts to ensure strategic alignment, effective use and development of resources; lead the development of new ideas and communicate potential uses for analytics across the business; communicate learning/recommendations and obtains buy-in from Sales, Marketing and senior leaders; direct the development of measurement systems for programs; and oversee the recruiting, hiring and evaluating of the Marketing staff to ensure that the appropriate level of support is available and maintained. REQUIREMENTS: Bachelor's degree, or foreign equivalent, in Marketing or related field, and five (5) years of experience in commercial marketing; using Global Brand strategies for brand positioning and telecommunications development; utilizing nomenclature branding for product naming hierarchy and strategic differentiation; establishing messaging frameworks with clear feature and benefit structure; conducting consumer research methodologies and development; and of which two (2) years of experience must include leading marketing teams, including managing and mentoring employees, and coordinating marketing projects Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Director, Brand Strategy & Messaging-9639

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary Job Description DUTIES: Contribute to a team responsible for leveraging internal and external data to provide modeling insights; provide input into machine learning processes, strategy, analysis methods, and tool selection; program using Python, Scala, Java, and J2EE; use Jira, Confluence, and Git in an Agile development environment; perform DevOps processes using Concourse, Docker, and Kubernetes; perform large-scale data processing using Apache Spark; manage big data on Cloudera; perform Machine Learning, including developing and deploying predictive models leveraging ML algorithms; use AWS cloud platform; deploy tools and applications on Unix; write SQL and PL/SQL scripts in Oracle, Hive, and NoSQL databases; use Telecom Standards including ETOM, SID, FCAPS, and ITIL; build customer-centric models and optimization tools using large-scale pipelines that utilize online & offline data, structured & unstructured data, peta-bytes of data (media/behavioral/attitudinal); create sophisticated data solutions to business problems; build new data modeling features; and help drive optimization, testing, and tooling to improve quality. Position is eligible for 100% remote work. REQUIREMENTS: Master's degree (or foreign equivalent) in Computer Science, Data Science, Business Analytics, Statistics, Mathematics, or any related technical or quantitative field; and one (1) year of experience programming using Python and Scala; using Jira; performing large-scale data processing using Apache Spark; managing big data on Cloudera; performing Machine Learning; using AWS cloud platform; deploying tools and applications on Unix; and writing SQL in Hive and NoSQL databases. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Scientist 3, Data Science - 4606

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary Job Description . DUTIES: Direct a team of high performing analysts responsible for conducting in-depth analyses to inform business decisions based on customer data; analyze customer data, build presentations and reports based on analysis findings, and deliver results to business stakeholders using PowerPoint; manipulate data in Excel; access relational databases containing customer data using query tools including Teradata SQL Assistant, DBeaver, R, or Python; using relational database table join principles and data summarization techniques; develop and maintain deep working relationships with business stakeholders to become a trusted partner for their data and analytical needs; demonstrate a 'big picture' understanding of Comcast's business drivers, and develop innovative analytical frameworks to address them; proactively identify, prioritize, and conduct analyses that drive meaningful change on key objectives established by senior Comcast leadership; develop and communicate goals, strategies, tactics, project plans, timelines, and key performance metrics to reach goals; collaborate as part of the senior leadership team within EBI; promote transparent communication among management team; and establish policies, standard, practices, and security measures to ensure effective and consistent information processing operations and to safeguard the information resources. REQUIREMENTS: Bachelor's degree, or foreign equivalent, in Business Administration, Economics, Statistics, or related quantitative fields that provide mastery of strategic data analysis and management principles, and seven (7) years of experience manipulating data in Excel; building and delivering clear presentations to stakeholders using PowerPoint; and using relational database table join principles and data summarization techniques; of which three (3) years include querying relational databases using SQL Developer, Teradata SQL Assistant, DBeaver, R, Python, or any other appropriate query software. Disclaimer:This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Director, Strategic Analytics-3677

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary Job Description DUTIES: Design and develop new software and web applications using Java; store data using SQL; develop microservices and REST webservices; deploying applications to cloud environments, including Google Cloud Platform and AWS; support applications under development and customize current applications; assist with the software update process for existing applications, and roll-outs of software releases; analyze, test, and assist with the integration of new applications; document all development activity; research, write, and edit documentation and technical requirements, including software designs, evaluation plans, test results, technical manuals, and formal recommendations and reports; monitor and evaluate competitive applications and products; review literature, patents, and current practices relevant to the solution of assigned projects; collaborate with project stakeholders to identify product and technical requirements; conduct analysis to determine integration needs; work with the Quality Assurance team to determine if applications fit specification and technical requirements. Position is eligible for 40% remote work. REQUIREMENTS: Bachelor's degree, or foreign equivalent, in Computer Science, Engineering, or related technical field, and one (1) year of experience developing and testing software using Java; storing data using SQL; using Object-Oriented Programming (OOP) patterns and concepts; and developing microservices. BENEFITS: https://jobs.comcast.com/life-at-comcast/benefits SALARY: $93,330 to $110,000 per year Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law, including the Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance. Salary: Base Pay: $93,330.00 The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Engineer II-3154

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary Comcast's Frontline Experience Strategy & Design team is seeking a Content Strategist to help us in continuing to deliver a best-in-class experience to agents, retail stores, and technicians across the nation. The ideal candidate would be a versatile professional with a mix of skills in content creation, strategy, information architecture, and user experience, all while working in close collaboration with design, product, and engineering teams. As a Content Strategist, you will be very hands on in the work spanning various tracks as a player/coach" to evolve and elevate our core experience. You will partner with stakeholders at various levels of the organization, including leadership teams, product owners, design peers, engineers, legal and policy teams, scrums masters and other cross functional partners. Being Product and Design minded are table stakes, but you'll also need a mastery of soft skills that help you collaborate with different disciplines and successfully build relationships with stakeholders and ship products. You'll be challenged to use the full extent of your skills, from content strategy to tactical execution, from drafting content models and conceptual navigation to copy revisions and content workshops. Along the way, you'll have the opportunity to grow personally and professionally, while having a lasting impact on some exceptional and unconventional product experiences. Job Description Core Responsibilities<ul><li><ul><li> Aligns content with user needs, by knowing the right information to present at the right time and in the right format </li></ul><ul><li> Serves as an expert content consultant during the detailed design phase by reviewing interaction design, copy, and information architecture for best practices. </li></ul><ul><li> Helps bridge business goals and user needs through user-centric content </li></ul><ul><li> Makes research-informed and data-based recommendations for content development </li></ul><ul><li> Crafts reusable strategies that govern the creation and management of content </li></ul><ul><li> Designs, leads, and analyzes content for project initiatives. Plans, facilitates and manages usability evaluations. </li></ul><ul><li> Strategizes with team regarding content analysis, measurement and success. </li></ul><ul><li> Independently creates both long-form and short-form editorial and instructional content </li></ul><ul><li> Sets guidelines for the tone, style and voice of branded Care content </li></ul><ul><li> Sets editorial strategy so content is consistent and compelling across all delivery streams </li></ul><ul><li> Adhere to a consistent brand philosophy and collaborate with Brand Identity team on the Care audience's needs </li></ul><ul><li> Review software development information architecture for standards such as labelling, taxonomies, and opportunities </li></ul><ul><li> Articulates user experience issues/concerns and overall content principles to team members. Ability to synthesize and communicate the implications of user research findings and business requirements </li></ul><ul><li> Participates in discovery sessions and assists in defining business requirements, discovering user personas/archetypes, and interpreting user goals/priorities. </li></ul><ul><li> Conducts content audits of existing systems and web sites, based on clarity and usability best practices, and prepares reports of findings and improvement recommendations. </li></ul><ul><li> Develops content standards, methodologies, and repeatable processes for delivery of user experience. Creates content hierarchies, site maps, and navigational models that are aligned with the defined and/or expected user experience and business requirements </li></ul><ul><li> Strong background in user interface design and copywriting with proven ability to write for functional and usable interfaces </li></ul><ul><li> Experience developing deliverables and documentation to communicate the </li></ul><ul><li> Translates concepts into interactive experiences through the design and/or implementation of web site architectures. </li></ul><ul><li> Analytical problem-solving skills, excellent writing and presentation skills with experience in outlining functional specifications and content requirements (concurrently with interface design) based on content inventories, task analysis, card sorting </li></ul><ul><li> Consistent exercise of independent judgment and discretion in matters of significance. </li></ul><ul><li> Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary. </li></ul> The ideal candidate: Attention to detail - Provides accurate , consistent copy on all content development projects in a useable format and on a timely basis to others who need to act on it. Maintains a checklist, schedule, calendar, etc. to ensure that small details are not overlooked. Work requires little or no checking/oversight. Writes down important details in JIRA or Confluence so the details are not lost or forgotten. Adheres to Xfinity Content Guidelines and documentation processes already established . A champion of the customer experience- Will use content-strategy and content-first methodologies to put the customer front and center. Has an understanding of user experience principles and product experience, with a high level of comfort working side-by-side with experience designers, from UX, to UI, to service design. Demonstrates leadership behavior when working with cross functional partners-business, finance, product, technology-to determine the best experiential requirements and manifestation of products for our customers. Independent ownership and initiative - Ability to leverage independent judgement on the creation, maintenance, deployment, and documentation of content and copy tasks. Takes initiative to determine project requirements, plans, and manage expectations across other teams, peers, and design/content members. Determines the most accurate and effective methodologies, tools, and processes to achieve the copy and experience objective . When blocked, take initiative to think outside the box" and attempts to unblock yourself. Be proactive in establishing and following up on advancing content tasks. Quality of deliverables & organization - Ensure that deliverables meet standards established by the Design, Product, and Content teams. This includes requirements, slide deck presentations, confluence page structures, content within word documents and other types of deliverable . Presentations should be accurate , well formatted, easily understood by non-technical audiences, and convey abstract concepts in an easy-to-understand manner. All work products should be delivered in a professional capacity , ensuring that the deliverable standards outlined above are maintained . Clear and accurate grammar & punctuation is an absolute must. Work products, including presentations (decks"), should be provided as part of the project work w/o additional requests. Communication and Interpersonal effectiveness- Demonstrate written/verbal communication skills for all deliverables through status meetings, presentations, identifying roadblocks and timely updates on issues. Build positive relationships and partnerships within the team and other disciplines. During each project/task kickoff, confirm the objective is clear and understood. Utilize that time to get as many open questions answered. Document these items in an effective manner that translates to actionable tasks to be worked on. Notify appropriate channels and individuals when road blocks or challenges at met. If a task is completed early, look to set up reviews/check-ins sooner than the established deadline. Additional aspects of the role: Provide copy leadership, expertise and supportQuickly comprehends the nuances and complexities of core products, services and features and translates the innovations/upgrades we launch into meaningful consumer-facing copy that's consistent with our brand guidelines (voice, personality, core messaging, etc.)Writes with a strong focus on the user perspective while remaining mindful of overall Comcast business objectives.Collaborates with design team, Product and Brand when appropriate in order to properly convey direction to users (through language, tone and nomenclature) in order to simplify/improve the overall user experience and meet business requirements.Create fresh content that adheres to the brands voice while working with team leads to further establish brand tone and copy guidelines. All project deliverables will be executed according to these guidelines and departmental best practice.Translates information architecture (user flows, wireframes, user research, etc.) into proper strategic user experience (UX) copy.Reviews , critiques, and edits design documentsPresent work to peers, partners and management in a clear, professional manner. Where appropriate , include research that will support chosen strategies.Maintains internal documentation library, providing and/or coordinating special documentation services as required , and oversight of special projects.Provide copy-decks in alignment with overarching business and user experience goal Background <ul><li> Generally requires 3-5 years related experience </li></ul><ul><li> Bachelors Degree or Equivalent </li></ul><ul><li> Experience developing consumer-focused content, preferably for the web . IVR or voice experience is a plus. </li></ul><ul><li> Familiarity with the best practices in information architecture, usability and content design </li></ul></li></ul>Employees at all levels are expected to:<ul><li>Understand our Operating Principles; make them the guidelines for how you do your job.</li><li>Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.</li><li>Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.</li><li>Win as a team - make big things happen by working together and being open to new ideas.</li><li>Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.</li><li>Drive results and growth.</li><li>Respect and promote inclusion & diversity.</li><li>Do what's right for each other, our customers, investors and our communities.</li></ul>Disclaimer:<ul><li>This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.</li></ul>Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law, including the Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 5-7 Years Salary: National Pay Range: $77,862.91 USD-$182,491.20 USD Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Sr. UX Content Strategist

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary Comcast's Frontline Tools, Technology, and Quality team is transforming how Comcast handles customer experiences across all channels. Our goal is to transform customer service through innovative approaches, empathetic design, and operational efficiency for Comcast agents, technicians and the customers who rely on them. This role will be accountable for researching and helping define user experiences to support the strategy of product user interface designs for our entire customer frontline workforce with a strong emphasis on accessibility. As a User Researcher, you'll work closely with product managers, designers, stakeholders, and frontline agents throughout the product development lifecycle. Typical activities include user experience research, accessibility testing, implementing and sharing best practices, and supporting accessibility efforts as a Subject Matter Expert (SME). You will help drive research projects to build empathy and inform product strategy, validate the design direction, and uncover opportunitiesto improve our frontline products and services across multiple platforms. Integrating knowledge of business and functional priorities, you will be a key contributor in a complex and crucial environment. You will be an ambassador of accessibility by collaborating with product teams and technology partners to ensure we are building inclusive and accessible designs. You will stay up-to-date on current standards in accessibility and use your knowledge to keep educational documentation and guides available for the design team. You will help teams iterate on designs and experiences through the product lifecycle from early discovery stages all the way to delivery of clear, usable, useful and desirable products in support of our vision. The work location is virtual. The selected candidate will work 100% remotely from home, however some travel may be required to complete field research with our employees to inform the overall experience. Job Description Core Responsibilities<ul><li> Drive research initiatives on a specific product or product area connecting to the broader product vision. </li><li> Demonstrate a command of usability and accessibility standards in partnership with interface design disciplines and principles. </li><li> Develop and conduct user experience studies to gain user insights, validate concepts, and drive the development of broad reaching user interface designs. </li><li> Develop new research and test theories that lead to alternative, leading-edge solutions. </li><li> Integrate user research findings into product strategy. </li></ul><ul><li> Champion efforts to ensure inclusive and accessible designs. </li><li> Partner closely with designers, product managers and other strategists to identify the opportunities of our frontline workforce tools. </li><li> Collaborate with project stakeholders to understand business goals and roadmaps, and to identify and frame opportunities for research for the product strategy, user, and internal capacity. </li><li> Facilitate research debriefs, brainstorming exercises, and other workshops that utilize design thinking approaches to fuel ideation and evaluate product design. </li><li> Review competing products and recommend solutions that differentiate our organization's products from those of competitors. </li><li>Consistent exercise of independent judgment and discretion in matters of significance.</li></ul><ul><li>Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.</li><li>Other duties and responsibilities as assigned.</li></ul> What we need from you: <ul><li> A portfolio that showcases several recent projects and your process </li><li> Experience completing a variety of user research techniques, strategies, and human-centered design projects with competencies in qualitative and quantitative research </li><li> Experience defining and managing the research roadmap and its execution by shipping successful and scalable digital products </li></ul><ul><li> The ability to present ideas and concepts with clear data-driven reasoning for cross-team collaboration </li><li> Proven ability to multi-task and execute against multiple projects running in parallel paths. Bonus points for maintaining a sense of humor during crunch times </li><li> Fluency with user research and design tools </li><li> Experience with other product team functions such as UX design, UX content , product management, etc. </li><li> Passion and commitment to inclusive and accessible products </li><li> Consistent exercise of independent judgment and discretion in matters of significance </li><li> Strong ability to be creative and solution-oriented when problem solving in a collaborative team environment </li><li> High degree of comfort working in a fast-paced, mission-oriented, remote environment </li><li> Familiarity with agile software development and lean UX processes </li><li> Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary </li><li> Other duties and responsibilities as assigned </li></ul> Preferred Qualifications/Experience: Education Level <ul><li> Bachelor's Degree or EquivalentField of Study </li><li> Design, Information Sciences , Technology, Computer Science Certifications </li></ul> Years of Experience <ul><li> 5 years related experience designing internet, products, or equivalent interactive experiences </li></ul>Employees at all levels are expected to:<ul><li>Understand our Operating Principles; make them the guidelines for how you do your job.</li><li>Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.</li><li>Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.</li><li>Win as a team - make big things happen by working together and being open to new ideas.</li><li>Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.</li><li>Drive results and growth.</li><li>Respect and promote inclusion & diversity.</li><li>Do what's right for each other, our customers, investors and our communities.</li></ul>Disclaimer:<ul><li>This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.</li></ul>Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law, including the Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 2-5 Years Salary: National Pay Range: $63,074.30 USD-$147,830.40 USD Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

UX Researcher

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary Responsible for overseeing the supervision and direction of Fulfillment personnel in the completion of their duties. Evaluates the activities of Fulfillment personnel to assure the highest caliber of customer service. Ensures quota and routing are handled effectively to deliver optimal tech productivity. Provides detailed resource analyses and develops plans to offset variances. Optimizes utilization of all mobile workforce tools and call center applications to maximize performance in Fulfillment and the Field. Assists in ensuring that the Company's strategies are met, to include, but are not limited to: quota, staffing requirements, routing, appointment time-frame compliance and tech productivity. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. May lead teams or projects and shares expertise. Job Description Core Responsibilities<ul><li>Partners with the leadership team to develop and execute strategic business plans, operational goals and performance metrics that drive dispatch and tech productivity, to ensure a high level of customer service and satisfaction.</li><li>Sets departmental goals, including developing and ensuring the maintenance of departmental procedures, monitoring and controlling workflow and outage control, utilizing an automated workforce management system.</li><li>Implements and continually refines systems and workforce management processes to ensure high-quality service delivery.</li><li>Analyzes technical operations, general business and administrative performance to achieve customer satisfaction, system effectiveness and profitability.</li><li>Ensures compliance with NCTA standards.</li><li>Ensures competence and continuity of qualified Dispatch Supervisors and staff through optimum selection, training and development and appraisal and motivation techniques.</li><li>Consistent exercise of independent judgment and discretion in matters of significance.</li><li>Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.</li><li>Other duties and responsibilities as assigned.</li></ul>Preferred Qualifications<ul><li>Telecommunications experience highly preferred.</li><li>5-7+ years of direct leadership experience preferred.</li><li>Strong change management experience preferred.</li><li>Technical Operations experience and/or Virtual leadership experience a plus.</li></ul>Employees at all levels are expected to:<ul><li>Understand our Operating Principles; make them the guidelines for how you do your job.</li><li>Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.</li><li>Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.</li><li>Win as a team - make big things happen by working together and being open to new ideas.</li><li>Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.</li><li>Drive results and growth.</li><li>Respect and promote inclusion & diversity.</li><li>Do what's right for each other, our customers, investors and our communities.</li></ul>Disclaimer:<ul><li>This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.</li></ul>Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law, including the Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 5-7 Years Salary: National Pay Range: $60,025.27 USD-$140,684.22 USD Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Manager, Technician Center of Excellence

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary Responsible for coordinating all facets of construction activities including materials, labor, and resource allocation planning. Manages scheduling, quality control work verification and ensuring compliance with Company practices, policies, and procedures. Works with moderate supervision/guidance. Is accountable for individual results and impact on team. Job Description Core Responsibilities<ul><li>Review and evaluate permit applications for completeness and accuracy, ensuring all necessary documentation is provided.</li><li>Verify that permit applications comply with applicable NSIC codes, zoning regulations, and other relevant laws and ordinances.</li><li>Assist applicants in understanding permit requirements and guide them through the application process, providing excellent customer service and addressing inquiries and concerns.</li><li>Collaborate with internal departments, such as planning, engineering, and environmental services, to coordinate the review and approval of permit applications.</li><li>Conduct site visits and inspections to assess compliance with permit conditions and identify any potential issues or violations.</li><li>Maintain accurate and up-to-date records of all permit applications, approvals, and inspections using electronic databases or other designated systems.</li><li>Communicate and coordinate with contractors, architects, engineers, and other stakeholders to obtain additional information or clarify permit-related matters.</li><li>Process and issue permit once all necessary requirements are met, including collecting fees and ensuring proper documentation.</li><li>Escalation process (identification, processing, reporting, etc.). Key focus on internal/external clear communication, setting expectations and accountability.</li><li>Establish regular internal (construction, sales, PM) and external (utility pole owners, BP's) checkup" meetings (if applicable/needed)</li><li>Preliminary review of existing process by which Comcast handles all aspects of permitting (identification, submission, tracking/mgmt., payments, recording/documentation, escalations, etc.)</li><li>Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.</li><li>Other duties and responsibilities as assigned. Responsibilities</li></ul>Employees at all levels are expected to:<ul><li>Understand our Operating Principles; make them the guidelines for how you do your job.</li><li>Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.</li><li>Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.</li><li>Win as a team - make big things happen by working together and being open to new ideas.</li><li>Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.</li><li>Drive results and growth.</li><li>Respect and promote inclusion & diversity.</li></ul>Disclaimer:<ul><li>This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.</li></ul>Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law, including the Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance. Education High School Diploma / GED Relevant Work Experience 2-5 Years Salary: Primary Location Pay Range: $29.94 - $44.92 Additional Range: This job can be performed in California with a Pay Range of $26.35 - $44.92 Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

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